Privacy Policy

Effective: August 25, 2026

Honest Heating & Cooling LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect on honesthvacutah.com (the "Site") and through our services, how we use it, who we share it with, and the choices you have.

Information We Collect

We collect information you give us and information collected automatically when you visit the Site.

Information You Give Us

  • Contact information — name, phone number, email address, and service address when you request an estimate, book a service call, or contact us via phone, text, email, or our contact form.
  • Project details — descriptions of your HVAC needs, photos, home or property information you share with us to prepare an estimate.
  • Financing information — if you apply for financing through our third-party lending partner, they will collect information directly from you (we do not process or store financing applications ourselves).

Information Collected Automatically

  • Usage data — pages visited, referring URL, browser type, device type, approximate location (city/region from IP address).
  • Cookies and similar technologies — used for site analytics, advertising measurement (including Facebook Pixel and Google tags), and to remember basic preferences.

How We Use Your Information

  • Respond to estimate requests, service inquiries, and questions
  • Schedule and provide HVAC services
  • Send follow-ups related to your job or estimate
  • Send occasional marketing communications (only if you opt in — see SMS below)
  • Improve the Site and our services
  • Measure the effectiveness of our advertising (Facebook Ads, Google Ads)
  • Comply with legal obligations

Text Message (SMS) Communications

When you provide your phone number and consent to receive text messages from us (for example, by submitting our contact form or replying to a text), we may send you estimate updates, appointment confirmations, follow-up messages, and occasional service reminders.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help. We do not sell or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

How We Share Your Information

We do not sell your personal information. We share it only in these limited situations:

  • Service providers — hosting (Netlify, Cloudflare), analytics (Google), advertising (Meta / Facebook, Google Ads), email, and communication tools that help us operate the business. These providers are contractually required to protect your information.
  • Financing partner — if you request financing, we may direct you to our third-party lender. Their handling of your information is governed by their own privacy policy.
  • Legal & safety — when required by law, subpoena, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Facebook / Meta Advertising

We use the Meta Pixel and Meta Conversions API to measure the performance of ads we run on Facebook and Instagram. This allows Meta to show relevant ads to people who have visited our Site and to help us understand ad effectiveness. You can control your ad preferences and opt out of interest-based ads through Facebook Ad Preferences.

Google Analytics & Ads

We use Google services to understand Site usage and measure Google Ads performance. You can opt out of Google Analytics tracking with the Google Analytics Opt-Out Browser Add-on.

Cookies

Most browsers let you refuse cookies or delete existing ones. Refer to your browser's help section to manage cookie settings. Blocking cookies may affect Site functionality.

Data Retention

We retain contact information and job records for as long as needed to service you and for a reasonable period afterward for warranty, tax, and legal purposes. You may request deletion of your information at any time (see "Your Rights" below).

Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications (text STOP, unsubscribe email, or contact us)
  • Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise any of these rights, email us at honestheatingandcoolingllc@gmail.com or call/text 385-977-4757.

Children's Privacy

The Site is intended for adults. We do not knowingly collect information from children under 13.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the Internet is 100% secure — we cannot guarantee absolute security.

Third-Party Links

The Site may link to third-party websites (Google, Facebook, financing partner, etc.). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent update. Continued use of the Site after changes means you accept the updated Policy.

Contact Us

Questions about this Privacy Policy or how we handle your information:

Honest Heating & Cooling LLC
Riverton, Utah
Email: honestheatingandcoolingllc@gmail.com
Phone / Text: 385-977-4757